PLEASE READ THESE TERMS AND CONDITIONS OF SALE CAREFULLY BEFORE MAKING YOUR DECISION TO PURCHASE.
1. General
Welcome to Metabology.com, a brand operated by Hill Group International LTD T/A Metabology® (registered in the United Kingdom). By accessing or using our website, products, or services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before proceeding.
Metabology® is a trading name of Hill Group International LTD, Registered in England and Wales;
CompanyRegistration Number: 10736124.
VAT Registration Number: GB419298269.
Metabology® is a registered Trademark under the Intellectual Property Office of the United Kingdom.
1. Definitions
● "Company," "We," "Us," or "Our" refers to Hill Group International LTD T/A Metabology®
● "Customer," "You," or "User" refers to any individual or entity using our website or purchasing our products/services.
● "Website" refers to Metabology.com.
● "Products/Services" refers to any goods, digital content, or services offered for sale on our website.
www.metabology.com is intended only for consumers wishing to order www.metabology.com, The terms and conditions under which the Products are offered for sale on this Website are set out below. By placing an order on the Website you accept and agree to be bound by these terms and conditions. Metabology.com reserves the right to change these terms and conditions at any time without prior notice. Such change however will have no effect on orders that were submitted before posting of such revised terms and conditions on this Website
Your use of this website constitutes your agreement to be bound by these terms and conditions.
Legal Disclaimer From Metabology.com
Please Read:
Metabology.com, a private limited company registered under the laws of the United Kingdom (“We,” “Us,” “Our,” the “Company”) are the owners and operators of the website (https://metabology.com/) together with its attendant and related domains and pages (altogether, the “Website”). Your continued use of the Website and/or purchase or use of any products that We offer constitute a continuing acceptance of these Terms and Conditions, as amended.
1. Disclaimer of Liability
Metabology.com has taken all reasonable efforts to ensure that the information contained in the Website is accurate; however, all information, and all products sold on this website or by any of its affiliates are provided “as is” without any express or implied warranties, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. IN NO EVENT SHALL Metabology.com BE LIABLE FOR ANY SPECIAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY USE OR PERFORMANCE OF OR CONTENT ERRORS OR OMISSIONS IN THE INFORMATION, EVEN IF NOTIFIED IN ADVANCE OF THE POTENTIAL FOR SUCH DAMAGES. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LOCAL LAW, ALL WARRANTIES APPLICABLE TO ANY PRODUCTS OR SERVICES PROVIDED BY OUR WEBSITE ARE HEREBY DISCLAIMED AND WAIVED.
No content provided by the Website constitutes medical advice, nor should it be relied on to medically prescribe or diagnose, treat, prevent, or cure any illness or disease. Content is presented for education and product information only. No information anywhere herein or on any of the product labels should be interpreted to contradict Food Standards Agency or MHRA guidelines.
DISCLAIMER: No statements anywhere on this web site have been evaluated by the Food Standards Agency or Medicines and Healthcare Products Regulatory Agency. These products are not intended to diagnose, treat, cure, or prevent any disease.
DISPUTES: Any legal or payment dispute will be handled from our EU office address.
WARNING: Do not use any of these products if you are pregnant or nursing. Discontinue use and see your healthcare practitioner if you experience dizziness, tremors, sleeplessness, headache, heart palpitations or tingling sensations. Refrain from use if you are at risk or are currently being treated for high blood pressure, psychiatric, liver, heart or thyroid disease, diabetes, anxiety, depression, seizure disorder, pernicious anemia or difficulty in urination due to enlarged prostate. See your healthcare practitioner before use if you are taking any prescription drug or MAO inhibitor. Keep all products out of the reach of children. None of these products are intended for use by persons under the age of 18 under any circumstances.
2. Copyright and Trademark Notice
Copyright notice for all pages on this web site: © 2025, Metabology.com, All Rights Reserved. Any reproduction of these pages for commercial purposes or for distribution to other persons is a violation of United Kingdom Copyright law and may subject you to civil and criminal penalties. You may not modify, publish, transmit, create derivative works or in any other way exploit any of Metabology.com’s original or licensed works, whether or not copyrighted, trademarked, or otherwise registered with the United Kingdom Intellectual Property Office and European Union Intellectual Property Office, or international body governing the disposition of original works, without first obtaining the express written permission of Metabology.com. You may not view, reproduce, print or otherwise use any of the content of the Website or any of Our other original materials for anything other than your personal, informational, noncommercial use. Any authorized reproduction must include the copyright notice set forth above, whether or not explicitly stated in such authorization.
Any reproduction of materials relating to products sold on this website, including nutrition labels, marketing or advertising, or other information regarding the content or effect of such product, must be provided in a fashion consistent with all applicable rules of the United Kingdom and related rules and regulations; no person is authorized to make any medical claims of any kind regarding any product or service that We provide. Whether or not explicitly so stated, all agreements between you and the Company are subject to these requirements. Any representations constituting medical claims regarding the products or services that We offer not made pursuant to an express written authorization by the Company are grounds for termination of any agreements between you and the Company, and may entitle the Company to damages. You agree to fully release, indemnify, and/or hold harmless the Company, as appropriate, for any damages or liability, including regulatory liability, arising from your use of any of our products or services including representations that you make regarding the same..
All product names, trademarks, service marks or other images in this web site are either the property of, or used with permission by, Metabology.com, and the use thereof without the express written consent of the owner(s) thereof is strictly prohibited. All other product names contained on this web site may be trademarks or service marks of other persons, and may not be reproduced in any form without the express written permission of their original creators, or of any person expressly licensed to authorize such reproduction.
3. PLACING YOUR ORDER
3.1. To place an Order you must be 18 years of age or over, be accessible by telephone and have a valid email address.
3.2. You may place an order by:
3.2.1. filling in the order form on the Website after logging into or creating your personal account and clicking on the appropriate submission button
Metabology® will not accept orders placed in any way other than those listed above.
3.3. When you place your order, Metabology® will issue you with a Web Order Number. Metabology® will do this via the Website and subsequently via your specified email address. Please note that such a Web Order Number is supplied for reference purposes only and does not constitute our acceptance of your order.
3.4. By placing an order, you make an offer to us to purchase the Products you have selected on these terms and conditions. Metabology® may or may not accept your offer at our discretion or may reduce the number of Products we accept to deliver to you. However, orders submitted by you are binding on you and cannot be cancelled/amended after order submission.
3.5. If Metabology® accepts your order, we will notify you of our acceptance by issuing an order confirmation. Metabology® will send your order confirmation to you by email. The order confirmation will be effective as of the date on which the order confirmation is sent to you. If we cannot accept your order, we will attempt to contact you by email or telephone or post.
3.6. Please note that the on-screen display of the colours, designs, products may differ from the actual appearance or size of products offered on the Website. In certain cases, we may also dispatch alternative sizes to fulfil the ordered quantity if stock levels vary.
4. SUPPLY OF YOUR PRODUCTS
Subject to these terms and conditions, Metabology® will supply to you the Products indicated on your order confirmation.
- PRICES
5.1. All prices are in GBP. Prices shall be those prices published on this Website at the time you submit your order. The prices published on the Website are inclusive of VAT where applicable but may be exclusive of shipping costs, which are for your account. These costs will be calculated separately as applicable and specified on the order form and added to the total price of the order. The total price stated on the order form you submit shall be the total amount payable by you for the products including shipping.
5.2. If, by mistake, we have under priced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we dispatch the product to you. In those circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will give you a full refund on any amount already paid for that product in accordance with our return and refund policy.
5.3. Delivery costs, where applicable, are payable by you as indicated on your order confirmation.
6. PAYING FOR YOUR PRODUCTS
6.1. You may pay for your Products by the methods of payment as may be displayed at the Website checkout.
6.2. You must pay in the currency as indicated on your invoice.
6.3. If you are paying by credit or debit card, then you must supply your credit or debit card details when you place your Order. Metabology® will not supply the Products to you nor perform the services until your credit or debit card issuer has authorised the use of your card for payment of the Products and/or services ordered. If Metabology® does not receive such authorisation we shall inform you accordingly. Metabology® reserves the right to verify the identity of the credit or debit card holder by requesting appropriate documentation.
7. DELIVERY OF YOUR PRODUCTS (ADDRESSES IN THE UNITED KINGDOM, SPAIN, ITALY, FRANCE, GERMANY & THE NETHERLANDS)
7.1. Metabology® will deliver the Products to the delivery address you have specified in the order form and in accordance with the delivery option you have chosen. In the event you order various Products to be delivered to different addresses, you will need to submit a separate order form for each delivery address. Any delivery or shipment dates given by Metabology® are best estimates only and Metabology® shall not be liable for any loss, damage, costs or expenses for failure to deliver in accordance with the delivery or shipment dates given. In the event that any of the Products ordered are out of stock, this may mean the whole order is delayed. If so, an estimate of the delay will be given by e-mail or post but delivery shall in any case be made within thirty (30) days as of the date indicated on the order confirmation by Metabology®
7.2. Title to and risk of loss in your Products will pass to you on delivery of the Products
7.3. Upon delivery of the Products to the carrier Metabology® will send you a confirmation of shipment by email provided you have indicated an email address on the order form or by post.
7.4 Delivery Days are counted as working-business days, excluding weekends/Bank Holidays.
- Links
Metabology.com’s web site contains links to third party web sites, which may include unaffiliated websites that advertise with us. Metabology.com does not control the content of these web sites and makes no warranties or representations about their content. Unless specifically stated on this web site to the contrary, MetaBology.com is not affiliated with these third parties and does not endorse or sponsor their web sites, products or services.
9. Privacy
Our privacy practices are designed to provide a high level of protection for your personal data. To learn more, you can read our Internet Privacy Policy Statement, UK GDPR and the Data Protection Act 2018.
We process personal data in accordance with our Privacy Policy and the UK GDPR. You may access, correct, or request deletion of your data by contacting Hello@metabology.com
10. Governing Law
By accessing this web site, you agree that the laws of the United Kingdom, without regard to any choice-of-law doctrines and principles thereof, will apply to all matters relating to use of this web site. You also submit to the personal jurisdiction of the United Kingdom and the venue of the state of the United Kingdom.
11. Patents
One or more patents may apply to this Web site, which patents, together with all of the protections afforded them by applicable law, whether pending, registered, or granted, shall apply at all times. Patented materials, products, processes, or any other patented information or object, including software code, may not be reproduced, in whole or in part, nor reverse-engineered or otherwise used in the slightest degree, absent the express written permission of Metabology.com.
12. Submission Policy
(1) Any submissions that you make to the Company, including product reviews and testimonials, and their contents will automatically become the property of Metabology.com, without any compensation to you; (2) by making any submission to our website or any website on the Metabology.com domain, you grant Metabology.com a universal, irrevocable, freely-transferrable license to use, sell, modify, or delete such submissions; (3) Metabology.com has no obligation to review the submission; and (4) there is no obligation to keep any submission confidential.
To the extent a submission is made under terms inconsistent with the terms and conditions of this policy, the terms and conditions of this policy govern.
13. Products
The products offered for sale on Our Website are not for the treatment, cure, diagnosis, or prevention of any condition. You must be at least 18 (eighteen) years of age to purchase goods on this website. The listing of a product on this website does not constitute a license or recommendation for its use in infringement of any patent, trademark, or manufacturer policy, including policies regarding use, labeling, and/or marketing, whatsoever. It is understood that all of the products purchased here will be handled only by qualified and trained individuals.
In purchasing these products, your acknowledge that there are hazards associated with their handling and use. Customer represents and warrants to us that the customer assumes the risk, including as to allergen exposure, of purchasing, possessing, and/or using in any fashion any of the products that We offer for sale.
In no event shall Metabology.com, or any of its affiliates be liable for special, incidental or consequential damages, whether purchaser’s claim in contract, negligence, strict liability or otherwise. In consideration of the sale of the product to the purchaser, which sales we would not otherwise make, purchaser agrees to indemnify and hold metabology.com harmless from all claims, expenses, losses and liability of any nature whatsoever arising out of purchaser’s handling and/or use of any product sold here, whether used alone or in combination with any other substance no matter what it’s origination.
You acknowledge that our products have not been warranted as to efficacy in any food, drug, and medical device, cosmetic, commercial or any other use. You further represent and warrant to Us that any material produced with products from supplier shall not be adulterated or misbranded within the meaning of the Food Safety Act 1990, The Food Safety and Hygiene (England) Regulations 2013 and the Food Labelling Regulations 1996.
Hill Group International LTD T/A Metabology® has been audited by Rubicon Technical Services, SGS and Soil Association (Licenses Pending)
For the Following;
- Hazard Analysis and Critical Control Point (HACCP)
For the following scope:
- Manufacture, storage, and handling of Food Supplements as defined by Regulation (EC) No 178/2002
- General rules for food business operators on the hygiene of foodstuffs Regulation (EC) No 852/2004,
- Codex Alimentarius General Principles of Food Hygiene CXC 1-1969.
Certification:
HACCP - Rubicon Technical Certification
SGS ISO9001 Certification (Under previous Brand Name)
14. Refund & Returns Policy
EXCHANGES, RETURNS AND REFUNDS
14.1. You may return unused, unopened products, unconsumed and untampered within 14-day Cooling-off Period of delivery for a full refund (excluding shipping costs), under UK Distance Selling Rules
14.2 Returns must be in original packaging with proof of purchase.
14.3 Refunds will be processed within 14 days of receiving the returned item.
14.2 You will have to pay the cost of returns, the refund will include the full value paid of the product excluding postage.
14.3 If a product is sold as part of a product combination (bundle) in which other products are offered for free or at a discount compared to their normal price, the bundled product must at Metabology™ request be returned with the product purchased.
14.3.1 Bundles Products Returned must be unused, if opened or unsealed they will be deducted from any refund issue for sealed and unused products within the Bundle Metabology™ reserves the right to raise an invoice in respect of any free or discounted bundles product not so returned.
14.3.2 Deductions for opened bundled items will be based on the discounted value (not full retail price).
Please note that while the Product(s) remain in your possession you are under a duty to ensure that the Product(s) are kept safe and secure
14.4. Steps to Follow to Claim a Refund: (i) Cancellation can be exercised in writing by emailing us at hello@metabology.com
(ii) before returning any Product(s) it is helpful if you check check that you have:
- Used appropriate packaging;
- Clearly displayed the returns address;
- Sealed the packaging securely.
- Order Number reference posted along with the product
(iii) Following these steps will help ensure the Product(s) arrive at the correct destination and in good condition within a timely fashion.
14.5. Faulty or Damaged Goods
- If an item is defective or damaged upon arrival, contact us within 30 days for a replacement or refund.
- Proof of purchase and images of the defect must be required.
14.6. Subscription & Membership Cancellations
- Subscriptions can be canceled at any time, but no refunds will be issued for partial billing periods.
15. Payment Methods
We accept payments via:
- Credit/Debit Cards (Visa, Mastercard, American Express)
- PayPal
All transactions are processed securely, and we do not store your payment details.
16. Acceptance of Terms
By using our website or purchasing our products/services, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, you must refrain from using our website or services.
17. Orders and Purchases
- All orders are subject to availability and acceptance by us.
- We reserve the right to refuse or cancel any order at our discretion.
- Prices are listed in GBP (£) and are subject to change without notice.
- Customers are responsible for providing accurate delivery and payment details.
18. Force Majeure Clause
- Force Majeure
19.1 Definition: Neither party shall be liable for any failure or delay in performance under these Terms (other than payment obligations) due to events beyond their reasonable control ("Force Majeure Events"), including but not limited to:
- Acts of God, natural disasters, or extreme weather;
- War, terrorism, civil unrest, or government actions (including import/export bans);
- Pandemics, epidemics, or public health emergencies;
- Supply chain disruptions (e.g., raw material shortages, third-party manufacturer delays);
- Regulatory interventions (e.g., sudden changes in nutraceutical/food supplement laws);
- Labor strikes, utility failures, or cyberattacks.
19.2 Obligations:
- The affected party must notify the other within 7 days of the Force Majeure Event, detailing its impact and expected duration.
- Performance timelines shall be extended for the duration of the event.
19.3 Termination Rights: If the event persists for 60+ days, either party may terminate affected orders without penalty.
19.4 Exclusions: This clause does not apply to:
- Payment obligations;
- Claims for defective/non-conforming goods delivered prior to the event.
19.5 Mitigation: The affected party must use commercially reasonable efforts to minimize delays (e.g., sourcing alternative suppliers).
19.6 This clause does not affect your statutory rights for faulty goods under the Consumer Rights Act 2015, notice must be given in writing (email suffices ; Hello@metabology.com)
