Shipping Policy

At Metabology, we are committed to providing a smooth, reliable, and transparent shipping experience within the United Kingdom. Below you will find detailed information regarding order processing, shipping timelines, delivery procedures, and tracking.

Order Processing and Delivery Schedule

Once you place an order on www.metabology.com, our team begins processing it promptly. Please review the shipping schedule below to plan your purchase accordingly.

Standard Shipping Handling Time

Order Handling Time: 1 to 2 business days
Processing Days: Monday to Friday
Orders placed after the daily cut-off time will be processed on the next business day

Standard Shipping Transit Time

United Kingdom: 1 to 3 business days
Delivery Days: Monday to Friday

Total Shipping Time (Handling Time + Transit Time)

UK Orders: Estimated 2 to 5 business days
Days Counted: Monday to Friday

Order Cut-off Time

Cut-off Time: 12:00 PM (GMT)
Timezone: Greenwich Mean Time (United Kingdom)
Orders placed after this time will be processed on the next business day

Order Confirmation

You will receive an order confirmation email after placing your order
Once your order ships, a shipping confirmation email with tracking details will be sent
Delivery updates will be shared via email when available

Shipping Carriers

We work with reliable UK-based shipping partners to ensure safe and timely delivery.

United Kingdom: Royal Mail, Evri, DHL, or similar carriers

Carrier selection may vary depending on order size, destination, and service availability.

Shipping Locations

We currently ship within the United Kingdom only.

Shipping Fees

Shipping costs are calculated and displayed at checkout. Any applicable free-shipping promotions will be clearly shown before order completion.

Tracking

A tracking number will be provided via email once your order is dispatched
Tracking updates may take up to 24 hours to appear
You can monitor your delivery status using the provided tracking link

Lost Packages

If your package is marked as delivered but has not been received, please:

Confirm the shipping address entered at checkout
Check all possible delivery locations around your property
Ask neighbors or building management if the package was received
Contact the shipping carrier using your tracking number

If the carrier officially confirms the package as lost, please contact us with your order number. We will assist with a replacement or resolution based on the situation.