Refunds, Returns & Exchanges
At JS, we stand behind our products 100%. We work hard to ensure that our quality is second to none, and thousands of our customers agree that this difference is something you will experience. We’re so convinced our products will make a difference you can actually feel, that if any product doesn’t meet your expectations, we want you to send it back within the first 30 days of delivery and we will happily give you the opportunity to exchange for another product or receive a full refund. It’s that easy.
- Customer Satisfaction: We consider customer satisfaction a top priority and for that reason if you are not satisfied within 30-days of delivery, please contact us and we will help you!
- Returns & Exchanges: We will accommodate a return or exchange within 30 days of delivery. See our Return Process page to begin the return process. Once we receive the returned product, a refund or exchange will be issued and an automatic email will notify you of the transaction. If you purchased our product through a MetaBology distributor or retailer, go to the original purchase location for any return or exchange.
- Refunds: Where possible we will issue a refund to the original method of payment. If this is not possible we will arrange other means such as check or PayPal. Cryptocurrency will be refunded in terms of the current market value or original payment amount, whichever is lesser
Chargebacks & Payment Disputes
- Chargebacks: Chargebacks by a credit card issuer or bounced check are taken seriously. As a matter of fraud protection any chargeback will result in the client being (temporarily) placed on the no-sell list until we can get in contact with you.
- Payment Disputes: Please contact us first if you have a payment dispute because we can solve most problems faster than a bank or payment processor.
Shipping Protection Claim Policies
If you purchased our shipping protection, you may file a claim using this form. Shipping protection claim policies are as follows:
- Stolen Package (Marked As Delivered)
- File claims no earlier than 2 and no later than 7 days from when it was marked delivered.
- Orders over GBP£100 require a police report
- GPS coordinates provided by courier must show parcel delivered to an address other than the address state by the customer at the time of purchase.
- Lost Package (Stuck In Transit)
- USA/Canada: File claims no earlier than 10 days and no later than 30 days from the last update
- International: File claims no earlier than 30 days and no later than 45 days from the last update
- Damaged Item
- File claims for damaged items with photos of the package and item (required)
