Payment Policy
At Metabology, we are committed to providing a secure, transparent, and convenient payment experience for our customers. Please review the information below to understand how payments are processed on our website.
Accepted Payment Methods
We accept secure online payments through trusted and encrypted payment gateways. The following payment methods are currently supported:
- Debit & Credit Cards (Visa, MasterCard, American Express, Maestro)
- PayPal Express Checkout
- Amazon Pay
- Revolut Pay
- Apple Pay (where supported)
Available payment methods may vary depending on your location, device, and the availability of the payment provider.
Currency
All prices on our website are displayed and processed in British Pounds (GBP).
Payment Security
Your payment security is very important to us.
- All transactions are processed through encrypted and secure payment gateways
- We do not store, process, or have direct access to your full payment details
- Your personal and financial information is protected using industry-standard security measures
Order Confirmation
Once your payment is successfully completed:
- You will receive an order confirmation email with your order details
- Payment must be fully authorized before an order can be processed or shipped
- If payment authorization fails, the order will not be confirmed
Payment Authorization and Verification
In some cases, additional verification may be required to prevent fraud. This may include:
- Address verification
- Payment confirmation from the card issuer or payment provider
Orders may be delayed or canceled if payment verification cannot be completed.
Failed or Declined Payments
If your payment is declined or unsuccessful:
- Please ensure your billing information is correct
- Confirm sufficient funds or credit availability
- Contact your bank or card issuer for further assistance
You may attempt payment again using the same or a different payment method.
Taxes and Charges
Applicable taxes, if any, are calculated and displayed at checkout before payment is completed.
No hidden fees are added beyond what is shown during checkout.
Refunds and Payment Reversals
Approved refunds are processed to the original payment method used during checkout.
Refund timelines are outlined in our Refund & Return Policy. Processing times may vary depending on your bank or payment provider.
Pricing Errors
In the event of an incorrect price or payment-related error, we reserve the right to cancel or adjust the order.
Customers will be notified promptly and offered a refund if payment has already been made.
Contact Us
Store Name: Metabology
Email: sales@metabology.com
Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
