Frequently Asked Questions

Below you’ll find answers to the most common questions about orders, shipping, returns, and payments at Metabology. This information is aligned with our Shipping, Returns, and Payment Policies.

Orders

How do I place an order?

Simply add your desired products to the cart, proceed to checkout, enter your delivery and payment details, and confirm your order. You will receive an order confirmation email once payment is successful.

Can I change or cancel my order?

Orders are processed quickly. If you need to make a change or cancel, please contact us as soon as possible. Once an order has been dispatched, changes or cancellations are no longer possible.

I didn’t receive an order confirmation email

Please check your spam or junk folder. If you still haven’t received it, contact us with your name and email address so we can locate your order.

Shipping

Where do you ship?

We currently ship within the United Kingdom only.

How long does delivery take?

Orders are typically processed within 1–2 business days. Delivery within the UK usually takes 1–3 business days after dispatch.

Which couriers do you use?

We use reliable UK courier services such as Royal Mail, Evri, DHL, or similar carriers depending on order size and destination.

Will I receive tracking details?

Yes. Once your order is dispatched, you will receive a shipping confirmation email with tracking information.

What if my order is delayed or lost?

If your order is delayed beyond the estimated timeframe or marked as delivered but not received, please contact us. We will assist in locating the parcel or arranging a suitable resolution.

Returns & Refunds

Do you accept returns?

Yes. Returns are accepted in line with our Returns Policy. Items must be unused, unopened, and returned within the specified timeframe.

What if I receive a damaged or incorrect item?

Please contact us immediately with your order number and photos of the issue. We will arrange a replacement or refund as appropriate.

How long do refunds take?

Once approved, refunds are processed to the original payment method and are completed within 7 business days. Processing times may vary depending on your bank or payment provider.

Payments

What payment methods do you accept?

We accept major debit and credit cards. Available payment methods are displayed clearly at checkout.

Is VAT included in the price?

Yes. All prices shown on our website are in GBP (£) and include applicable UK VAT unless stated otherwise.

My payment failed – what should I do?

Please double-check your billing details and ensure sufficient funds are available. If the issue persists, contact your bank or try a different payment method.